Refund policy

We have a 10-day exchange policy, which means you have 10 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at StudioMarfat@gmail.com. Please note that returns will need to be sent to the following address: [Embelle Gallary: Shop # 128, first floor, next to Time Out The Forum Mall, Block-9, Clifton, Karachi]

You can always contact us for any exchange question at StudioMarfat@gmail.com

or call and whats app at 0339-3999804

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept exchange or returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to exchange the item you have, and once the exchange is accepted, make a separate purchase for the new item.